Privacy Policy

Effective Date: June 6, 2026

This Privacy Policy describes how the Carmelites of the Holy Face and its parent organization, Iglesia Cristiana Palmariana, ("we," "us," or "our") collects, uses, and shares your personal information when you use our Palmariana mobile application (the "App") on iOS and Android platforms.

We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with best practices and global privacy standards. Our approach is designed to comply with the core principles of major data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable regional laws.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use the App.

A. Information You Provide to Us

Account Information: When you register for an account, we may collect your name (first and last), email address, phone number, gender, and "about me" description.
Authentication Data: If you use third-party authentication services (such as Google or Apple Sign-In), we receive certain information from those services, such as your unique social ID and email address.
User Content: Any content you upload, such as profile pictures, comments, or documents via our file picker.

B. Information Collected Automatically

Device Information: We collect information about the device you use to access the App, including the device model, operating system version (iOS/Android), and unique device identifiers (e.g., Device Token for push notifications).
Usage Data: Information about how you interact with the App, including features used and time spent.
Connectivity Data: We monitor your internet connectivity status (Wi-Fi or mobile data) to ensure the App functions correctly.

C. Permissions

Depending on your use of the App, we may request access to:

Notifications: To send you push notifications.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve the App's functionality.
To manage your account and provide customer support.
To send you technical notices, updates, and security alerts.
To send you push notifications (with your consent).
To personalize your experience and provide content relevant to your interests.
To comply with legal obligations.
To moderate and ensure app safety

For features allowing user comments or uploads, we use your information to monitor, filter, and remove content that violates our community safety standards, ensuring a secure environment for all users.

3. Sharing of Information

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, including:

Firebase (Google): For authentication, push notifications, and analytics.
Google Maps: For location and mapping services.
YouTube: To facilitate video playback within the App.

These providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to protect your information.

4. Data Security

We take the security of your data seriously and implement industry-standard technical and organizational measures to protect your personal information, including:

Encryption: We use encryption protocols (such as SSL/TLS) to protect data in transit and implement encryption at rest for our databases and storage systems.
Secure Infrastructure: Our services are hosted on secure, professionally managed cloud infrastructure with multi-tier security architectures.
Access Control: We restrict access to personal information to authorized personnel and service providers who need the data to operate and improve our services.
Data Retention:We retain your personal information only for as long as your account remains active or as needed to provide you with the App's services, after which it is deleted or anonymized unless legal obligations require otherwise.

While we strive to use best-in-class security measures, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Global Privacy Rights

We believe in providing the same high level of privacy protection to all our users, regardless of their location. Depending on where you live, you may have specific statutory rights, but we generally honor the following requests from all users:

Right of Access & Portability: You can request a copy of the personal data we hold about you in a structured, commonly used format.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to certain legal obligations.
Right to Restriction & Objection: You can request that we limit the processing of your data or object to certain types of processing.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within the timeframe required by applicable law.

6. Children's Privacy

Our App is not intended for children or minors under the age of 18 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@palmarianchurch.org